The company chose to work with Amazon Web Services (AWS) in no small part because it operates from many AWS Regions and Availability Zones. “As a result, we could never really claim our solutions were highly available.”īecause Netop is a global organization, any solution needed to work worldwide. Another concern was that the data center represented a single point of failure. “We had to manage and update every component of the cloud ourselves, meaning innovation was often put on the back burner,” says Costescu. The cloud was difficult to scale and was very time-consuming for the three-person cloud-operations team. “This is especially important for banks, for example, which make up a large portion of our customer base.” Netop was running its customer-facing applications as a service in a private cloud in one data center in London, but this was becoming costly as the company grew. “There are two ways we can differentiate ourselves: by being more secure and by providing an excellent customer experience,” says Alexandru Costescu, cloud operations team leader at Netop’s development center in Eastern Europe. Whereas it once was the only company to offer remote control solutions, it now faces increasing competition from other vendors. Since it was founded in 1981, Netop has had to constantly innovate to meet the rapidly changing world of IT.
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